Service offerings from Network Support Solution:

Old fashioned computer and network repairs billed by the hour (Break/Fix).
Managed Service Agreements - Complete network monitoring with on-site and remote service.
Retainer based service - Special pricing for bulk purchases.
Per job price agreement - Fixed price for special projects.  Leasing of equipment, software, and services.

 

 

Old fashioned computer and network repairs billed by the hour (Break/Fix).

Contact us for speedy, reliable service.  The first thing our people learn is that they are here to satisfy your needs, and be personable.  That means good communication, between the client and our staff, to fully grasp what your immediate needs are - while keeping in mind options and costs.  We offer true value, whether it's via a remote connection or at your site.

We have various rate span which is dependent on differing factors such as - are we acting as a network administrator for a business? - or are we getting your home PC back in shape?  Is the work being done via a remote connection, or are we coming to your location?

 

Retainer based service - Special pricing for bulk purchases.

Sometimes there are projects where a large block of time is required to properly complete.  We can make hourly price concessions in exchange for advance payment.  This is typically a minimum of a $2500 investment, with $5000 being the most popular amount.

 

Per job price agreement - Fixed price for special projects.

Although rare, we can make an agreement on a "not to exceed" price on projects with clear objectives.  For example, a potential client calls with issues setting up his camera system which was engineered by competent people - but they are "up north".  It's a project utilizing equipment we're not familiar with, and the client feels is too much to personally handle - and needs assistance meeting his goals.  In the ever changing world of IP cameras this is not unusual.  So we agree on an hourly rate, with a "not to exceed" a total dollar amount price - along with a list of objectives to be reached. 

 

Leasing of equipment, software, and services.

We have executed many leases over the years and have an excellent relationship with a well known leasing company.  We can offer you a complete package for a monthly payment that includes equipment, software, and even installation costs.  We act as the liaison between you and the leasing company, providing the choices for the length and end of lease options.  Leases can often be expanded to include items as you continue to grow your business.  Leverage your IT power with a lease, we do the legwork - you get the solution at an affordable monthly cost.

 

Managed Service Agreements – Complete network monitoring with on-site and remote service.

Managed Services is the practice of outsourcing day-to-day IT management and computer network technical support as a cost-effective method for improving business operations, instead of having a full-time on-staff IT personnel.

We utilize a small piece of software, called an "agent", on your PCs and Servers which provides valuable data to our monitoring systems.  There is much information collected from the system(s) which allow our technical staff to keep things running smoothly at all times.

There are several options available, contact us for pricing - but the idea is to stretch the cost of IT services so that it is a fixed monthly price, therefore avoiding catastrophic problems which could have been avoided.  We see instances on a regular basis where monitoring would have stopped a problem - which snow-balled into a disaster.  Don't let this happen to you.

In addition to problem avoidance, there are security issues which can be exposed, updates which need to be applied, and a host of other tasks which should be performed on a regular basis.  Without an agreement, and we are called in after damage is done, the cost of lost productivity, potential data loss, and service to... as we say "get you back to zero" can be very expensive.  We too often find backup systems which haven't functioned for weeks or months, along with a nasty virus which prompted us to come in and eliminate.  It can be a nightmare for both of us.

Peace of Mind – Know that we are monitoring your systems for failure, and will respond to it immediately.

Easy Communication – One number to call, or better yet, we call you when we identify a problem.

Flexible levels of ServiceChoose the amount of service you need for your business.

Easy Budgeting – Rather than big ups and downs in payment for IT services, a simple flat payment per month.

Better System Performance – Hate waiting on the computer?  Your systems will operate at peak performance.  Systems which are simply slow due to age or configuration will be identified for you to consider at budget time.

Antivirus Included – The viruses can and will be avoided, and your security and data protected.

There are other options you can add too, cloud backup for example - but MalwareBytes and Kaspersky anti-virus are included with each computer.

Imagine, your systems being protected from threats, patches and updates applied, performance being monitored - and fixes done to maintain your network for one fixed monthly payment.  This method has become the industry standard to avoid costly disasters which threaten data, productivity, and so much more.  Call us today at 239-649-1711 to get more information and a price quote.